What is Cloud Management and how does it work?

Cloud Management is our comprehensive 24/7 managed service that handles all aspects of your AWS infrastructure operations. We provide proactive monitoring, automated security, cost optimization, and expert support so you can focus on growing your business. Our Guardian monitoring system catches issues before they impact your business, while automated backup and disaster recovery processes ensure your data is always protected and recoverable.

How does Cloud Management improve my business operations?

Cloud Management delivers measurable business benefits including 99.99% uptime with proactive issue prevention, up to 40% cost savings through optimization, 24/7 global support across multiple time zones, automated security monitoring and threat detection, comprehensive backup and disaster recovery, and detailed reporting and continuous improvement.

What monitoring and alerting do you provide?

Our Guardian monitoring system provides 24/7 infrastructure and application monitoring, real-time performance metrics and alerting, automated issue detection and resolution, capacity planning and resource optimization, custom dashboards and reporting, and proactive maintenance and updates. We monitor everything from server health to application performance.

How do you handle cost optimization and management?

Our cost optimization includes automated resource scaling based on demand, reserved instance and savings plan optimization, unused resource identification and cleanup, performance-based cost recommendations, monthly cost analysis and reporting, and budget monitoring and alerting. We typically achieve 20-40% cost savings for our clients.

What backup and disaster recovery services do you provide?

Our backup and disaster recovery services include automated daily backups with point-in-time recovery, cross-region backup replication for disaster recovery, regular backup testing and validation, disaster recovery planning and documentation, recovery time objective (RTO) and recovery point objective (RPO) management, and automated failover and recovery procedures. We ensure your data is always protected and recoverable.

How do you handle security and compliance?

Security is built into our cloud management service: continuous security monitoring and threat detection, automated vulnerability scanning and patch management, identity and access management optimization, security compliance monitoring and reporting, incident response and forensics support, and security best practices implementation.

Cloud Management on AWS | 24/7 Managed Operations

Your AWS operations, managed around the clock.

24x7 monitoring, incident response, patching, cost management, and environment maintenance across your AWS accounts. Fixed monthly fee. Dedicated team on Slack, not a ticket queue.

Powered by the Infrastructure Lens, continuously scanning your environment for incidents, cost anomalies, and maintenance gaps.

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What you get

24/7 Monitoring

Round-the-clock infrastructure monitoring across AU, EU, and US time zones. Issues detected and responded to before they reach your users.

Incident Response

When something happens, we respond. Triage, remediation, escalation, and post-incident summaries. Automated playbooks for known issues.

Patching and Backups

Monthly patching cycles, backup monitoring, restore verification, and retention management. The routine work that keeps everything healthy.

Cost Management

Monthly cloud spend review, waste reduction, rightsizing recommendations, and reserved instance management. Your AWS bill stays predictable.

Environment Management

Dev, UAT, and production environments kept consistent, governed, and maintained. Drift caught before it causes problems.

Dedicated Team

A named delivery manager and technical lead assigned to your account. Slack, email, phone. Not a ticket queue.

Everything included. Fixed monthly fee.

Operations

24/7 monitoring, alerting, and log management
Incident response with triage and escalation
Automated playbooks for known issues
Operational administration (certificates, keys, access)
Monthly service review

Maintenance

Patch orchestration and validation
Backup monitoring and restore verification
Certificate and key rotation
Environment consistency checks
Retention policy management

Cost and Performance

Monthly cloud spend review
Waste reduction and rightsizing
Reserved instance management
Capacity planning
Performance monitoring and optimisation

How it works

Your environment is monitored continuously. When something needs attention, we handle it. When something can be improved, we tell you.

Monitor

Continuous 24/7 visibility across your AWS environment. Metrics, logs, alerts.

Respond

Incidents triaged and resolved. Automated playbooks for known issues. Escalation for the rest.

Maintain

Patching, backups, cost reviews. The routine work that keeps everything healthy.

Report

Monthly service reviews, trend analysis, and a roadmap for what comes next.

What our customers say

base2Services helps carsales.com achieve a 93% reduction in deployment time for their new online selling space.

carsales.com Ltd

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The assistance we receive from base2Services has really helped us move to the next phase of ecommerce.

Cotton On

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We have a need for speed, but we are safety conscious. Amazon and base2Services have proven to be the ideal way to achieve both.

Just Auto

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Audited and certified

ISO 27001

AWS DevOps Competency

AWS SaaS Competency

Let us show you how it works.

Walk us through your environment and we will explain exactly what the service covers for you.

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Case Studies

Real results from companies we work with

base2Services helps carsales.com achieve a 93% reduction in deployment time for their new online selling space Pitchi.

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As an IT led initiative, SA Power wanted to do a detailed assessment to determine the security risks, benefits and process.

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We have a need for speed, but we are safety conscious. Amazon and base2Services have proven to be the ideal way to achieve both. We don't want to be crash test dummies.

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Cloud Management

24/7 monitoring, incidents, patching, cost management, and security on AWS. Fixed monthly fee.

Your AWS operations, managed around the clock.

What you get

24/7 Monitoring

Incident Response

Patching and Backups

Cost Management

Environment Management

Dedicated Team

Everything included. Fixed monthly fee.

Operations

Maintenance

Cost and Performance

How it works

Monitor

Respond

Maintain

Report

What our customers say

Let us show you how it works.

Case Studies

Frequently asked questions

How much does it cost?

How quickly can you get started?

Can you work with our existing infrastructure?

What certifications do you have?

What support is included?

What happens to our data and infrastructure?

Not quite what you need?

Get in touch

to find out how we help you deliver for your organization!